AFM241 Chapter Notes - Chapter 8: Balanced Scorecard, Texas Education Agency Accountability Ratings System

41 views1 pages

Document Summary

Balanced scorecard: a system for measuring and managing all dimensions of a firm"s performance. Aligns a firm"s strategy into clear objectives, meas ures, targets, and initiatives. Two categories: short -term (value) and long-term (sustainability). Customer: identifies objectives and measures for the firm"s customers, and the value proposition for them. Four categories: time, quality, performance/service , and cost. Internal processes: identifies and measures the performance of internal processes that are pivotal in the firm"s ability to add value to its customers. Learning and growth: identifies the objectives for employee capabilities, information systems, and culture that will enable future growth. Strategy map: provides a visual representation of the linkages among the four perspectives of the balanced scorecard. Alignment: one of the main benefits of a balanced scorecard is the alignment of its strategy to its operations.

Get access

Grade+
$40 USD/m
Billed monthly
Grade+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
10 Verified Answers
Class+
$30 USD/m
Billed monthly
Class+
Homework Help
Study Guides
Textbook Solutions
Class Notes
Textbook Notes
Booster Class
7 Verified Answers

Related Documents

Related Questions