AFM280 Chapter Notes - Chapter 9: Tacit Knowledge, Reinforcement, Explicit Knowledge

• School: University of Waterloo
• Department: Accounting & Financial Management
• Course: AFM280
• Professor: D'arcy Delamere

Document Summary

Learning a relatively permanent change in an employee"s knowledge or skill that results from experience. Decision making the process of generating and choosing from a set of alternatives to solve a problem. Expertise the knowledge and skills that distinguish experts from novices. There are two basic types of knowledge: explicit knowledge knowledge that is easily communicated and available to everyone, tacit knowledge what can only be learned through experience. There are four specific consequences typically used by organizations to modify employee behavior known as the contingencies of reinforcement. Positive reinforcement - occurs when a positive outcome follows a desired behavior: promotions, pay, praise and public recognition. Negative reinforcement when an unwanted outcome is removed following a desired behavior. Punishment occurs when an unwanted outcome follows and unwanted behavior. Extinction occurs when there is the removal of a consequence following an unwanted behavior. Schedules of reinforcement the timing of when contingencies are applied or removed.