ARBUS101 Chapter Notes - Chapter 6: Statistical Process Control, Total Quality Management, Enterprise Resource Planning
29 Nov 2016
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Module 6: operations management: producing world-class goods and. Research and development (r&d): work directed toward the innovation, introduction, and improvement of products and processes. When looking at why some companies are more competitive than others, the terms technology and innovation often come up. Over the past two decades, foreign manufacturers captured huge chunks of the na market for basic products using the latest in product techniques resulting in companies altering their product techniques and managerial styles. Maintained close relationships with suppliers and other companies to satisfy customer needs. Relying on the internet to unite companies. Adopting production techniques such as enterprise resource planning, computer-integrated manufacturing, flexible manufacturing, and lean manufacturing. Manufacturing and services employ over 87% of the population. Production: the creation of finished goods, services, using the factors of production: land, labour, capital, knowledge, and entrepreneurship. Production management: the term used to describe all activities that managers do to help their firms create goods.
