PSYCH 338 Chapter Notes - Chapter 13: Absenteeism, Hypersensitivity, Internal Control

• School: University of Waterloo
• Department: Psychology
• Course: PSYCH 338
• Professor: Franki Kung

Document Summary

Interpersonal conflict: organizational subunit frustrates the goal attainment of another. In some organizations, the conflict process is managed in a collaborative way that keeps antagonism at a minimum. In others, conflict is hidden or suppressed and not nearly so obvious. Line of research has shown how identification with a particular group or class of people can set the stage for organizational conflict. Even without interaction or cohesion, people have a tendency to develop a more positive view of their own in-group and less positive view of the out-group of which they are not a member. Attributing positive behavior to your own group should contribute to your self-esteem. In organizations, there are a number of groups or classes with which people might identify. These might be based on personal characteristics, job function, or job level. When individuals or subunits are mutually dependent on each other to accomplish their own goals, the potential for conflict exists.