SPCOM111 Chapter Notes - Chapter 4: Ethnocentrism, Impromptu Speaking, Nonverbal Communication

• School: University of Waterloo
• Department: Speech Communication
• Course: SPCOM111
• Professor: Olga Gladkova

Document Summary

Nonverbal communication - communication other than through written or spoken language that creates meaning for someone. Eye contact, posture, vocal quality, and facial expression. Nonverbal expectancy theory: a communication theory that suggest that if listeners" expectations about how communication should be expressed are violated, listeners will feel less favorable toward the communicator of the message. Platform conversation - good eye contact, appropriate gestures, and natural, conversational tone with varied inflection, with an intensity that communicates interest. Listeners make emotional connections with you through delivery. Nonverbal behavior is important in communicating feelings, emotions, attitudes, likes, and dislikes. Emotional contagion theory: people tend to (cid:522)catch(cid:523) the emotions of others. When nonverbal delivery contradicts what we say, people generally believe the nonverbal message. Nonverbal messages are more difficult to fake. Difficult to make the message sound interesting. Delivering a speech word for word from memory without using notes. Allows you to have contact and move freely. Delivering a speech without preparing in advance.