com 240 Chapter Notes - Chapter 5: Reinforcement, Balanced Scorecard, Deloitte
5
Foundations of
Employee Motivation
© 2015 by McGraw-Hill Education. All rights reserved.
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McShane/Steen/Tasa Canadian OB9e
Employee Engagement and
Motivation at Telus Corp
By providing training, flexible
work, peer recognition,
autonomy, and open
communication, Telus Corp.
now has one of the most
engaged workforces
among companies
worldwide of similar size and
workforce mix
© 2015 by McGraw-Hill Education. All rights reserved.
2
McShane/Steen/Tasa Canadian OB9e
Motivation Defined
The forces within a person
that affect the direction,
intensity, and persistence
of voluntary behaviour
Intensity -- level of effort
Persistence -- amount of
time effort is exerted
Direction – goal towards
effort is directed
© 2015 by McGraw-Hill Education. All rights reserved.
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McShane/Steen/Tasa Canadian OB9e
Document Summary
By providing training, flexible work, peer recognition, autonomy, and open communication, telus corp. now has one of the most engaged workforces among companies worldwide of similar size and workforce mix. The forces within a person that affect the direction, intensity, and persistence of voluntary behaviour. Persistence -- amount of time effort is exerted. Direction goal towards effort is directed. Focused, intense, persistent, purposive effort toward goals. Motivational forces or prime movers of employees behaviour. Hardwired brain activity (neural states) that energize individuals through generation of emotions to correct deficiencies and maintain equilibrium. Prime movers of behaviour -- activate emotions that put us in a state of readiness. We channel emotional forces toward specific goals. Goals formed by self-concept, social norms, and experience. Seven categories five in a hierarchy -- capture most needs. Lowest unmet need is strongest -- when satisfied, next higher need becomes primary motivator. Main problem: needs hierarchy is unique to each person, not universal.
