MGM101H5 Chapter Notes - Chapter 11: Supply Chain, Operations Management, Customer Service

• School: UTM
• Department: Management
• Course: MGM101H5
• Professor: Dave Swanston

Document Summary

Operations management is about the ability of a company to control and/or improve its business process. Fundamentally focuses on the design and development of such processes as well. For a business to be successful, the organization must develop and maintain efficient and effective operational processes that deliver to the marketplace the products or services the organization offers. Successful organizations understand the interconnectivity of the business system components and seek to ensure that all three are integrated into the decision making process and that structure and operations are aligned in support of the organization"s strategic intent: When we visualize the interconnectivity of these components, we should conclude that The strategy is what we want to accomplish. The business structure provides the controls and the formal communication and responsibility framework that will guide the organization as it seeks to realize its strategy.