MGM101H5 Chapter Notes - Chapter 13: Supply Chain, Operations Management, Customer Service

• School: UTM
• Department: Management
• Course: MGM101H5
• Professor: Dave Swanston

Document Summary

Successful organizations understand interconnectivity of strategy, business structure, and operations. Strategy is what we want to accomplish. Business structure should provide controls of communication and framework that will guide organization as it seeks to realize strategy. Operations understand the actual process of combining assets and strategy. Operations management the effective design, development, and management of process and procedures are within an organizations business system for the purpose of achieving its strategic intent. Process management the design and development of work flow of operational requirements needed to ensure efficient product/service development (like the blueprints of a company) Supply chain management management of the interdependencies among suppliers, manufacturers, and distributors and seeks to develop terms and conditions to efficiently meet obligations to one another due to business relationships. Product/service management refers to the variety of activities that commence with the design and development of potential new products and extend products and services now in the hands of customers.