MGM102H5 Chapter 13: Chapter 13 Notes
Document Summary
Chapter 13 notes managing communication, conflict and negotiation. Sender; person or group wishing to share info: starts transmission phase by deciding on message. Message; info that a sender wants to share: transferred into symbols or language. Noise; anything that hampers any stage of communication process. Receiver; person or group for which a message is intended. Medium; pathway through which message is transmitted to receiver. Perception; process through which people select, organize, and interpret sensory input to give meaning and order to the world around them. Is su(cid:271)je(cid:272)tive and influen(cid:272)ed (cid:271)y people"s personalities, values, attitudes, and moods. Stereotypes; simplified and often inaccurate beliefs about the characteristics of particular groups of people. Information richness; amount of information that a communication medium can carry and extent to which the medium enables sender and receiver to reach a common understanding.
