SOC352H5 Chapter Notes - Chapter 9: Job Evaluation, Nonverbal Communication, Equal Pay For Equal Work
Document Summary
Invisibility of emotional labour as compensable job requirement contributes to the gap in wages by gender: failure to compensate disproportionately female employees for performance of emotional labour. Historical background: early job evaluation textbooks recommended procedures that would maintain low wages for female work. Pay equity: new gender-neutral job evaluation system (gnjes) including design of new set of factors attempt to measure actual tasks, activities, situations associated with performing emotional labour. Emotional labour in municipal work: relational, involves managing the emotions of others to achieve a desired state of mind or desired course of action in them. Responsibility for client well-being: recognize skill and effort involved in managing emotions, labour has consequences, inappropriate emotional labour. Conclusion: without the support of women workers for pay equity, without understanding of their contribution that emotional labour makes to organizational effectiveness, employers and policymakers will continue to ignore the evidence. Emotional labour and organized emotional care: conceptualizing nursing home care.
