STEN 1000 Chapter Notes - Chapter 1-8: Authoritarianism, Cushioning, Proofreading
Document Summary
Communication skills are critical to your job performance, placement, advancement and organizational success and are ranked among the most important requirement. Top ranked candidate requirements: general communication skills, interpersonal skills and teamwork skills. Knowledge workers: get paid for their ability to learn and their education. High wages and require people to possess post secondary education. Thinking critically: having options that are backed by reason. Continuous changing technology and work procedures mean continual training for employees. Heightened global comp, flattened management, expanded team based management, innovative communication technologies, non-territorial offices and diverse workforce. Communication: the transmission of information and meaning from one individual/group to another. Sender has an idea sender encodes idea in message message travels through channel receiver decodes the message feedback travels to the sender. The process is only successful when the receiver understands what the sender meant. Different frames of reference: results when the senders frame of reference differs greatly from the receivers.
