COM 394 Chapter Notes -Instant Messaging
Document Summary
Chapter 7: locating computer-mediated social support within outline communication. Environments: emotional support consists of messages addressing a target"s emotional state, kohn (1996) described this type of support as any effort at ventilating, managing, or suppressing an emotional reaction to any incident (pg. Informational support focuses on advising distressed people (burleson & Macgeorge, 2002): tangible support involves giving practical, material aid, which allows distressed people to concentrate on more troubling aspects of their lives (xu & burleson, Page 121: network support expands a distressed individual"s supportive options by either initiating new social contacts or providing novel support resources (xu & Page 121: person-centered messages have been examined in the context of social support (burleson, 1982). Goldsmith, 1998): cmc is treated as the only modality to apply for impersonal and task-oriented communication (hiltz, johnson, & turoff, 1986). Synchronicity is the exchange of messages is immediate rather than delayed.
