Tom can create a retention plan which is a process of the extent to which employees are retained by a company that also is critical to begin with recruitment. Tom can tell alex that we should start taking more care of hiring the right candidate, this involves making sure every employee feels that they are (cid:374)eeded a(cid:374)d appre(cid:272)iated. B(cid:455) esta(cid:271)lishi(cid:374)g a proper (cid:862)fit(cid:863) for ea(cid:272)h e(cid:373)plo(cid:455)ee as the(cid:455) are hired, the(cid:455) (cid:449)ill become successful in the new job and will significantly enhance. In addition, the goal will be measurable and provide an estimated timeline for accomplishment. This is important because what tom does, sets the standard for the new employees as well as the preexisting employees. This might be what tom was not doing before because if he (cid:449)ere to ha(cid:448)e de(cid:373)o(cid:374)strated this step to(cid:449)ards his e(cid:373)plo(cid:455)ees, there (cid:449)ould(cid:374)"t (cid:271)e pro(cid:271)le(cid:373)s arisi(cid:374)g such as food & drink problems as well as the customer complaints.