MGT 500 Chapter Notes - Chapter 14: Tenseness, Conflict Management, Best Alternative To A Negotiated Agreement

• School: Ball State University
• Department: Management
• Course: MGT 500
• Professor: Ronda Smith

Document Summary

Conflict: a process that starts when a party perceives another party as being affected negatively or is about to negatively affect something the original party cares about. Functional conflict: conflict that supports the groups goals and improves group performance. Dysfunctional conflict: conflict that hinders the performance of a group. Task conflict: conflict that happens over content and work goals. Relationship conflict: conflict that is based on interpersonal relationships. Process conflict: conflict that happens over how work gets completed. Dyadic conflict: conflict that happens between two people. Intragroup conflict: conflict that happens within a team or group. Intergroup conflict: conflict that happens between different teams or groups. Conflict process: a process that has five stages. Perceived conflict: awareness by one party or more of the conditions that exist, which create opportunities for the conflict to come up. Felt conflict: emotional involvement in a conflict that creates anxiety, tenseness, frustration, or hostility. Intentions: decisions to act in a certain way.