RECR 301 Chapter Notes - Chapter 12: Workplace Violence, Call Centre, Outsourcing
13 Oct 2016
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Ch 12: managing work groups: teamwork, morale, & counseling. Understanding work groups & their importance: why work groups form & function: Has members who perceive themselves as having higher status than oth. emp. (job classification/pay) Shares sim. pers. charac. (age, gender, ethnic background, off the job int. ) Is relatively distant from oth. emp. (geographically dispersed work groups/group away from home office) Has formed due to outside pressures/self-protection (layoff/disciplinary action taken by mgmnt) Has succeeded in some group effort which encourages members to seek new group obj. Classifications of work groups: 4 types: Command group: grouping of emp. acc. to auth. relationships on formal org. chart. Work togeth. daily to accomp. reg. assigned work. Task group/cross-functional team: grouping of emp. who come togeth. to accomp. partic. task. Friendship: informal grouping of emp. based on sim. pers. /social int. Special interest: grouping of emp. that exist to accomp. something as group that would not likely be pursued indiv.
