SOC 1101 Chapter Notes - Chapter 43: Hamburger University, Decision-Making
Document Summary
Chapter 43 over the counter at mcdonald"s: rationalization ~ to make things efficient; to set up rules that reduce unexpected events, increase control and predictability, and lead to efficient outcomes. Mcdonald"s: success is uniformity and predictability, uses centrally designed training programs, centrally approved and supervised suppliers, automated machinery and other specially designed equipment, meticulous specification, and systematic inspections. Taking hamburgers seriously: training managers: main management training facility located on 80 beautifully landscaped acres in oak. Brook, illinois, suburb of chicago: captures thoroughness and intensity with which mcdonald"s approaches management training, hamburger university, graduates receive diplomas proclaiming them as doctors of. Overview: routinization of interactive service work and remain exemplar of extreme standardization.
