BUS-A 201 Chapter Notes - Chapter 1: Master Production Schedule, Program Evaluation And Review Technique, Production Schedule
Document Summary
Service operations - production activities that yield tangible and intangible service products. Good production - production activities that yield tangible products. Utility - the power of a product to satisfy a human want; something of value. Operations (or production) management - a set of methods and technologies used in hte production of a good or service. Operations process - a set of methods and technologies used in the production of a good or service. High-contact system - a system in which the service cannot be provided without the customer physically in the system. (transit systems) Low-contact system - a system in which the service can be provided without the customer being physically in the system. (e. g lawn care services) Capacity - the amount of a good a firm can produce under normal working conditions. Process layout (customer-product layout) - a way of organizing production activities such that equipment and people are grouped together according to their function.
