HM 351 Chapter Notes - Chapter 19: Job Analysis, Fixed Cost, Variable Cost

• School: JMU
• Department: Hospitality Management
• Course: HM 351
• Professor: Tony Kim

Document Summary

Establish standards & standard procedures for employees requires 3 steps: organizing the enterprise, preparing job descriptions, scheduling employees. Organizational plan: prepared by management to organize an enterprise that identifies the jobs and job titles required for day to day operations. Organizational chart: shows positions and describes reporting relationships within an organization. Job analysis: process of identifying the nature of a job as well as the skills, level of education, and other specific qualifications needed to perform the job - the first step in preparing job descriptions is job analysis. Most common methods to get info to complete an analysis: Interviewing workers and supervisors to obtain the information: observing workers on-site as they perform jobs. The interviews and observations are designed to provide information about: job objectives, specific tasks required to achieve objectives, performance standards, knowledge and skills necessary, education and experience required. Job specification: outlines the qualifications needed to perform a job.