COM 1100 Chapter Notes - Chapter 8: Conflict Management
Document Summary
Conflict: a negative interaction between two or more interdependent people, rooted in some actual or perceived disagreement. Conflict management: the way we engage in conflict and address disagreements with relational partners. Unproductive conflict: conflict that is managed poorly and has a negative impact on the individuals and relationships involved. Productive conflict: conflict that is managed effectively: productive conflict fosters healthy debate. There is no greater intellectual exercise than exploring and testing ideas with another person: productive conflict leads to better decision making. By skillfully working through conflicting ideas about how to solve a problem or reach a goal, we identify the best courses of action: productive conflict spurs relationship growth. Differe(cid:374)(cid:272)es of opi(cid:374)io(cid:374) a(cid:374)d (cid:272)lashi(cid:374)g goals are i(cid:374)e(cid:448)ita(cid:271)le (cid:271)ut it"s ho(cid:449) the partners handle the disagreements that arise that determines whether. Unbalanced costs and rewards their bond will grow stronger: re(cid:449)ards: (cid:449)hat (cid:449)e"re getti(cid:374)g fro(cid:373) a relatio(cid:374)ship, costs: (cid:449)hat (cid:449)e"re putti(cid:374)g i(cid:374)to the relatio(cid:374)ship.
