MGT 3200 Chapter : EXAM 1 TEXTBOOK OBJECTIVES FALL 2017 WITH CORRECTED PAGE NUMBERS
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How is this position different from a frontline or 1st-line manager? p. 11: team leaders are employees who are responsible for facilitating successful team performance. Team leaders engage in a variety of behaviors to achieve team effectiveness. Team leaders are more like project facilitators or coaches. Examples include ink cartridges as a complement for printers; when people buy more printers, they buy more ink cartridges: what are switching costs? p. 53, are fixed costs buyers face if they change suppliers. For example, during winter months in the north, when automobile sales drop off, dealers commonly cut the price of their in-stock vehicles to increase demand. At the end of each clothing season, retailers discount their merchandise to clear it out and make room for incoming inventories. Ford recently took a bold step in being the first u. s. automaker to switch from steel to aluminum in the manufacture of its popular f-
