MGT 3200 Chapter : 1
Document Summary
Utilizing resources (human and material) to achieve desired results. Processes have steps, and we are constantly managing. Two key concerns- effectiveness- ends oriented, efficiency-means oriented. If market share is increasing effectiveness is going up. Keep current level of productions while increasing resource cost- increase efficiency. When an org is efficient more than likely it will be effective. The more concered with efficient the harder it is to be effective. The less you sell and the more it differs the more profitably. When they become more productive they become more satisfied which causes even higher performance. Great customer service is an inside out concepts. Injellitance= incompetence + jealousy going to insist on doing everything themselves and they get overworked showing their incompetence. They don"t want anyone else to reep the reward. Parkinsons law- work will expand to the the time given it. The amount of time given is the amount of time it will take.
