MGT 4620 Chapter : Chapter 18 Organizational Change Bernerth
Document Summary
Myth or science: if it ain"t broke, don"t fix it. Forces for change: nature of the workforce, more cultural diversity, aging population. Increased government regulation of commerce: social trends, liberalization of attitudes towards gay, lesbian, and transgender employees, more multitasking and connectivity, world politics, rising health care costs, negative social attitudes towards business and executives, opening of markets in china. Specific types of planned change: change: making things different, planned change: change activities that are intentional and goal-oriented, change agents: persons who as catalysts and assume the responsibility for managing change activities. Typical response cycle : denial, these changes aren"t happening , best thing you can do. Emotions is give employees information about the change: resistance, exploration: focusing on specific, positive changes that you would like to see. Time: commitment: eventually employees start to work on behalf of the change, this is when you start to give out positive reinforcement.
