ITM 309 Chapter Notes - Chapter 2: Operations Support System, Executive Information System, Business Process Management

• School: MSU
• Department: Information Technology Mgmt
• Course: ITM 309
• Professor: Rodammer

Document Summary

And maintain core business activities required to run the day to day activities. Operational decisions are structured decisions which are made frequently and are repetitive: reorder inventory, weekly schedules. Transaction processing systems o basic business system that serves the operational level (analysts) and assists in making structured decisions. Evaluate company operations to identify, adapt and leverage change. Semi structured decisions few processes help to evaluate potential solutions. Decision support systems: model info using business intelligence to evaluate and choose among different courses of action. Managers develop overall business strategies, goals and objectives as a part of the company"s strategic plan. Use unstructured decisions where there are no procedures in place to lead them to the correct decision. Executive information systems: specialized dss that supports senior level executives and unstructured, long- term, non-routine decisions requiring judgement evaluation and insight. Simulates human thinking and behavior such as the ability to reason and learn.