MGT 20200 Chapter 9: Chapter 9
Document Summary
Job satisfaction: an employee"s general attitude toward his or her job. Job involvement: the degree to which an employee identifies with his or her job, actively participates in it, and considers his or her job performance important for self-worth. Organizational commitment: an employee"s orientation toward the organization in terms of his or her loyalty to, identification with, and involvement in the organization: employee engagement: when employees are connected to, satisfied with, and enthusiastic about their jobs. Contributing factors= respect, type of work, work and life balance, providing good service to customers, and base pay: cognitive dissonance: any incompatibility or inconsistency between attitudes or between behavior and attitudes. Self-awareness: being aware of what you are feeling. Self-motivation: persisting in the face of setbacks and failures. What is perception and what influences it: perception: a process by which we give meaning to our environment by organizing and interpreting sensory impressions. Internal factors: those under the control of the individual.
