Textbook Notes (368,164)
United States (205,960)
Management (20)
33:620:301 (19)
Xi Wang (11)
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Management Topic 6 Notes.docx

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Department
Management
Course
33:620:301
Professor
Xi Wang
Semester
Spring

Description
Management Topic 6 Notes 10/15/13 Balanced Scorecard Report a) Balanced scorecard - Focuses on three main parts: customer satisfaction, internal operational process, and innovation activities - Companies using balanced scorecard have 30% greater growth in shareholder value than companies using another approach b) Laying the foundation – 1992 - Balanced scorecard introduced a way to decompose an organization’s strategy into a set of measures integrated by the logic of cause-effect relationships - In 1992 people struggled to perform strategies because organizational strategies were changing but the tools for measuring and aligning them were not - Primary driver of changes was information technology - The following changes made existing management systems obsolete: emerging role of intangible assets such as knowledge, skill and culture; integration of silos and eliminating some roles of hierarchy, decentralization of the workforce (switching from product-based stra
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