MGT 461 Chapter Notes - Chapter 2: Counterproductive Work Behavior, Helping Behavior, Job Performance
Document Summary
Job performance - measure of work-related behaviors that is under the employee"s control, relevant to organizational goals, and include an assessment of the effectiveness of those behaviors. Task performance - how well workers completed job activities. Success in most job is based largely on how well an employee is carrying out the major activities that make up the job. Organizational citizenship behaviors (ocbs) - measures of behaviors that are valued by the organization but are not part of the assigned duties of the job. Most often helping behaviors that one employee directs to other employees. Adaptive performance (ap) - captures behaviors that are important for current organizations to remain competitive in an ever changing environment. Depicts a deliberate change in the sinking or behavior of an individual because of an anticipated or existing change in the work activities or work environment. How an employee responds to changes in the work environment.
