BUS 1 Chapter 6: World-class Operations Management
Document Summary
How manufacturers and service firms manage and control the creation of products and services aka operations management. Operations managers - charged with managing and supervising the conversion process. Operations management involves production planning, production control, and improving production and operations: production planning involves type of production process best fits with company, 3 types of production processes, mass production, mass customization, customization. Operation managers classify production processes in two ways: (1) how inputs are converted into outputs (2) timing of the process. Methods to improve production and operations = quality-management techniques, lean manufacturing, and technology and automation. Total quality management (tqm), six sigma, and the malcolm baldrige national quality. Award emphasize use of quality principles in all aspects of a company"s production and operations. 1980 - u. s. manufacturers lost customers to foreign competitors because their production and operations management systems did not support high-quality, reasonably priced products consumers demanded.
