HRM 2511 Chapter Notes - Chapter 2: Human Resource Management, Complete Review, Psychological Contract
6 Mar 2017
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Internal labor force an organization"s workers. External labor market - individuals who are actively seeking employment. High-performance work systems organizations that have the best possible fit between their social system and technical system. Knowledge workers - employees whose main contribution to the organization is specialized knowledge, such as knowledge of customers, a process, or a profession. Employee empowerment - giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service. Teamwork - the assignment of work to groups of employees with various skills who interact to assemble a product or provide a service. Total quality management (tqm) - a companywide effort to continually improve the ways people, machines, and systems accomplish work. Reengineering - a complete review of the organization"s critical work processes or make them more efficient and able to deliver higher quality. Outsourcing - the practice of having another company provide services.
