COMM 107 Chapter Notes -Communication Problems, Conflict Avoidance, Situation Two
4 Nov 2014
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1. try to be as specific and clear as possible: organizing ideas, chronological or spatial order is best when giving directions, knowing whether a person is a global or linear thinker can help decide which to use. Iii. requesting: process of expressing a desire for something. 2. requesting information: specify the exact nature of the information you want. 1. try to be as specific as possible. Iv. expressing empathy: empathy: the ability to put oneself into the mental shoes of another person, to understand his or her emotions and feelings. 2. latent conflict: one person senses conflict, other person does not agree, problem to solve, people express concerns, people confront problems, avoid personal attacks, dispute, problem to solve carries needs-centered conflict. 2. individuals fight about issue, but personal attacks move conflict toward destructive orientation: help, people may get help before conflict becomes unmanageable.
