PADP 8420 Chapter Notes - Chapter 4: Prentice Hall

• School: University of Georgia
• Department: Public Administration and Policy
• Course: PADP 8420
• Professor: Rainey

Document Summary

Case 4 ultimate office products: situation summary. Ultimate office products is an old, established manufacturing company in the turbulent of office products industry. The growing power of superstores forced manufacturers to improve customer service. Richard kelly is the director of information systems at the company and was told it is essential to speed up order processing and improve customer service. Kelly ignited a plan after approval from the ceo, and purchased new computer workstations and a software package. However, months after the equipment arrived, it was still waiting to be used because the managers from the different departments couldn"t agree on the requirements of the new system. Kelly could not convince the managers to agree and decided to take a different approach. Kelly began with gathering more information about the reasons for delays and determining the problems and major areas of concern.