JOUR 250 Chapter Notes - Chapter 10: Reputation Management, Ingratiation, Risk Management
Document Summary
Develop communication strategies to influence the course of conflicts to the benefit of the organization and, when possible, to the benefit of the organization"s many constituents. For the purpose of achieving particular objectives. Striving for the same object, position, or prize as others. Sharp disagreements or opposition resulting in a direct, overt threat of attack from another entity. A pervasive condition in life, occurs when two or more groups or organizations vie for the same resources. Occurs when two groups direct their efforts against each other, devising actions and communication that directly or verbally attack the other group. All practitioners share an unstated, informal approach to managing conflict and competition. Shows the big picture of how to manage conflict. Processes for managing the life cycle: issues management, risk communication, crisis management, reputation management. Issues management a proactive & systematic approach to : predict problems, anticipate threats, minimize surprises, resolve issues, prevent crises.
