S W 327 Chapter Notes - Chapter 12: Hybrid Organization, Iron Cage, Emotional Labor
Document Summary
Bounded rationality the limited rationality of organization decision makers in decision-making theory of formal organizations. Bureaucracy a form or organization, considered by max weber to be the most efficient form for goal accomplishment, based on formal rationality. Burnout a process in which a previously committed worker disengages from his or her work in response to stress and strain experienced in the job. Critical perspectives on organizations a perspective that sees formal organizations as instruments of domination. Decision-making theory a theory that sees organizational decision makers as constrained and limited in their capacity for rational decision making. Emotional labor a form of emotion regulation wherein workers are expected to engage, suppress, or evoke emotions as part of their job. Formal organizations a collectivity of people, with a high degree of formality of structure, working together to meet a goal or goals.
