HLSC120 Lecture Notes - Lecture 9: Intercultural Communication, Hearing Loss, Jargon
24 May 2018
School
Department
Course
Professor
HLSC120 – Indigenous Health and Culture
Week 9 Lecture
Outline:
• Language and culture
• Benefits of effective cross-cultural communication
• Barriers to effective cross-cultural communication
• Promoting effective cross-cultural communication
• Cross-cultural communication – Print and online
• Cultural safety in cross-cultural communication
• Cultural humility
• Principles of cross-cultural communication
Language and culture:
• Language is the prime identifier of cultural or ethnic background
• Oral traditions are – the use of storytelling, song, dance, art, craft making, giving
instructions and directions are used to pass on specific cultural practices and values,
language and laws, histories and family relationships
Cross-cultural communication:
• Intercultural communication is the sending and receiving of messages across
languages and cultures
• It is also a negotiated understanding of meaning in human experiences across social
systems and societies
• Benefits:
- Increases likelihood of a mutually positive relationship
- Increase the level of confidence and empowerment for the patient
- Reduces the likelihood of any misunderstandings (diagnosis, treatment and
likely outcome)
- Reduces the rates of non-compliance
- Improved level of personal and professional skills for the health practitioner
- Improved level of resect and reputation for health practitioner and the health
service
- Better health and social outcomes for the patient
- Provides the opportunities for an expanded dialogue and collaboration
between Indigenous and non-Indigenous peoples
• Barriers:
- Accent
- Common language e.g. slang
- Respect
- Hearing impairment
- Translation
- Unfamiliar with cultural practices associated with oral communication
- Time
- Priorities
- Tone and rate of speech
- Kinship
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Outline: language and culture, benefits of effective cross-cultural communication, barriers to effective cross-cultural communication, promoting effective cross-cultural communication, cross-cultural communication print and online, cultural safety in cross-cultural communication, cultural humility, principles of cross-cultural communication. Intercultural communication is the sending and receiving of messages across languages and cultures. It is also a negotiated understanding of meaning in human experiences across social systems and societies: benefits: Increase the level of confidence and empowerment for the patient. Reduces the likelihood of any misunderstandings (diagnosis, treatment and likely outcome) Improved level of personal and professional skills for the health practitioner. Improved level of resect and reputation for health practitioner and the health service. Better health and social outcomes for the patient. Provides the opportunities for an expanded dialogue and collaboration between indigenous and non-indigenous peoples: barriers: Unfamiliar with cultural practices associated with oral communication. Relationships first (ask about family and mob)
