HBS110 Lecture Notes - Lecture 6: Active Listening, Eye Contact, Body Language

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pearbeetle446

22 Aug 2018

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Thi(cid:374)k a(cid:271)out a(cid:374) e(cid:454)perie(cid:374)(cid:272)e (cid:455)ou had of (cid:374)ot (cid:271)ei(cid:374)g liste(cid:374)ed to . Causes frustration, mistrust, decreases the likelihood of repeating it or talking to them again. Listening well does not come naturally, it requires skill, and a commitment to understanding the speaker (cid:858) To increase the other persons confidence in you. To make the other person feel important and recognised. To show that your care about the person and guild trust. To avoid saying the wrong thing or being tactless. To learn to accept feelings- yours and others. To be sure you both have the same understanding of the topic, and of what is being said. Eye contact: look them in the eyes occasionally, can be culturally different. Shows you are listening: (cid:862)h(cid:373)(cid:373)(cid:373)(cid:863, (cid:862)(cid:455)es(cid:863, nodding. Restating in different words what person has said. Peaker: (cid:858)it just (cid:449)as(cid:374)(cid:859)t the right thi(cid:374)g for hi(cid:373) to do(cid:859) Liste(cid:374)er: (cid:858) (cid:455)ou (cid:271)elie(cid:448)e he should(cid:374)(cid:859)t ha(cid:448)e do(cid:374)e that(cid:859)

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based on your additional research, should police departments employ predictive policing to reduce crime with limited resources? Be sure to carefully defend your response with reasons and consider an objection (which you respond to) before you conclude the argument.

My response: I agree that being a part of the white society is like the concept of invisible privilege that has a familiar simile in that it is analogous to an invisible weightless knapsack. This metaphor emphasizes that white privilege, even though it may not be immediately obvious, has considerable advantages and opportunities that may include a lot of benefits and freedom to life. White people benefit from the structures and institutions in which they live. In the same culture, they were trained to be oblivious to their benefits. The undeserved advantages that were created by white people made people of color feel as if they were being oppressed. It is a norm and dominating racial power to be white in this society. For instance, if a white person comes into a new neighborhood, they are fairly certain that the bulk of their neighbors are the same color as them. A person has no idea of the advantages they have until they put themselves in the shoes of other people of color. Peggy McIntosh said that white advantages don't originate from a fault in a single human or from a single individual using them. It is via an inherent fault in the system that white privilege is created. If we wish to effect systemic change, it must occur inside the system. Systems have a major impact on individual behavior in the social world. We may all do our part to hasten the end. McIntosh maintains that white people may see racism in a different way when something gives them an advantage over others, not because it benefits white people. Systemic oppressions have interactive and internalized characteristics. Teaching racism as an act rather than an overall system that advantages the dominant group makes it difficult for white people to see themselves as racists. Embedded systems can't be eliminated, the recognition of them is important. Change won't come from just being dissatisfied with the system. McIntosh's example offers many benefits for comprehending white privilege. There are many advantages to understanding white privilege as the McIntosh example demonstrates. While it is true that 'whiteness' is simply about skin color, the various definitions of race reveal that it is really much more than that. The fact that McIntosh refers to white advantage rather than non-white disadvantage when framing the discussion of race reinforces the overall idea that race should be seen in terms of advantage rather than disadvantage.

include

1. Introduction

-State thesis and summarize argument

-Define any key terms

2. Main Body

-Argument 1, Argument 2, Argument 3

3. Objection

-Response to objection

4. Conclusion

-Restate thesis/summarize your main arguments

OC4131475

With the content of the videos/readings in mind, review the following messages about the company âHoliday Party.ââ¦.It is now December 18th and Noel Cringle, the VP of Marketing, was not copied on any of these messages. She found out today that Patty Lewis is in the hospital and was surprised. She has asked you to draft a 100 + word memo - be sure to limit your response to only what you find in the e-mails below. This memo should be addressed to all employees and cc'd to Noel Cringle. This memo should promote a positive and unbiased workplace compliant with Human Resource policies. You should not assume anything beyond what is listed in those e-mails. TO: All Employees DATE: December 1 RE: Christmas Party Iâm happy to inform you that the company Christmas Party will be held on December 23rd starting at noon at The Grill House. There will be a cash bar and plenty of drinks! A small band will play traditional carolsâ¦feel free to sing-along. And donât be surprised if our CEO shows up dressed as Santa Claus to light the Christmas tree. Exchanging gifts among employees can be done at this time. Please remember to keep gifts to the agreed $10 limit. The gathering is only for employees. Merry Christmas to you and yours, FROM: Patty Lewis, Human Resources Director âââââââââââââââââââââââ After multiple incoming e-mails Patty responds: TO: All Employees DATE: December 4 RE: Christmas Party In no way was yesterdayâs memo intended to exclude our Jewish employees. We recognize that Hanukkah is an important holiday which often coincides with Christmas. However, from now on weâre calling this party our âHoliday Partyâ. The same policy also applies to employees who are celebrating Kwanzaa at this time. There will be no tree or Christmas carols sung. Happy holidays to you and yours. FROM: Patty Lewis, Human Resources Director âââââââââââââââââââââââ After multiple incoming e-mails Patty responds: TO: All Employees DATE: December 8 RE: Christmas Party Regarding the anonymous note I received from a member of Alcoholics Anonymous requesting a non-drinking table, Iâm happy to accommodate your request but please remember that if I put a sign on the table that reads âAA Onlyâ you wonât be anonymous any more. Forget about the gift exchange because union members feel that $10 is too much money and the executives believe $10 is a little cheap. NO GIFT EXCHANGE WILL BE ALLOWED. FROM: Patty Lewis, Human Resources Director âââââââââââââââââââââââ After multiple incoming e-mails Patty responds: TO: All Employees DATE: December 10 RE: Christmas Party What a diverse group we are! I had no idea that December 20 begins the Muslim holy month of Ramadan, which forbids eating and drinking during daylight hours. Perhaps the Grill House can hold off on serving your meal until the end of the partyâ¦. Meanwhile, I have arranged for members of Over-eaters Anonymous to sit farthest away from the dessert table and for pregnant members to sit closest to the restrooms. Low fat food will be available for those on a diet. We cannot control the salt used in the food. We urge those with high blood pressure to taste first. There will be fresh fruits as dessert for diabetics. Did I miss anything? FROM: Patty Lewis, Human Resources Director ââââââââââââââââââââââââ After multiple incoming e-mails Patty responds: TO: All Employees DATE: December 13 RE: Christmas Party People! People! Nothing sinister was intended by wanting our CEO to play Santa Claus. Even if âSantaâ can be arranged to be âSatanâ there is no evil connection to our own little âman in a red suit.â FROM: Patty Lewis, Human Resources Director âââââââââââââââââââââââ After multiple incoming e-mails Patty responds: TO: All #%&$ing Employees DATE: December 16 RE: The #%&$! Christmas Party Vegetarians!!!! Iâve had it with you people!! Weâre going to keep this party at the Grill House whether you like it or not. You can just sit at the table farthest from the âGrill of Deathâ as you so quaintly put it, and youâll get your %$#&*$ salad bar only including organic tomatoes. But, tomatoes have feelings too, you know. They scream when you slice them. I can hear them now! I hope you have a rotten holiday. Drive drunk and die, you hear me???!! FROM: AHHHHHHHHHHHHHHHHHHHHHHHHHHHH!!!!!!!!! âââââââââââââââââââââââ TO: All Employees DATE: December 17 RE: Christmas Party Iâm sure I speak for all of us in wishing Patty Lewis a speedy recovery. Iâll continue to forward your cards to her at the hospital. In the meantime management has decided to cancel the Holiday Party and give everyone the afternoon of the 23rd off with full pay. FROM: Terri Bishop, Acting Human Resources Director

HBS110 Lecture Notes - Lecture 6: Active Listening, Eye Contact, Body Language

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