HST5504 Lecture Notes - Lecture 8: Performance Appraisal, Job Performance, Training And Development
WEEK 8: EMPLOYEE ENGAGEMENT AND EMPLOYEE VOICE
What is employee engagement:
• No set definition
• overlap with more established concepts (e.g. job satisfaction, organisational commitment)
• the allocation of personal resources to job performance and the intensity and persistence with which those
resources are applied
• High levels correlate with positive outcomes for individuals and organisations
Three facets of engagement:
• Intellectual engagement: the propensity to think hard about work tasks.
• Affective engagement: experiencing positive emotions in relation to work, such as enthusiasm.
• Social engagement: discussing work-related improvements with colleagues
Workplace behaviours associated with high levels of Employee Engagement:
• Strive: employees exert extra time, effort and initiative to contribute to the success of the organisation.
• Stay: employees have an intense desire to be a member of the organisation.
• Say: employees advocate for the organisation to co-workers, and refers potential employees and customers.
Drivers for Employee Engagement:
• Employee involvement/participation/voice
• Employee development
• Perceived supervisor and organisational support
• Organisational justice
• An appealing company vision
Enablers of Employee Engagement:
• Visionary leadership
• Engaging managers
• Integrity – behaviour consistent with values
• Employee voice
Critique of Employee Engagement:
• Lack of conceptual clarity
• A management fad?
• Multitude of driers of EE
• Does perforae ause egageet?
• Can have negative effects on the self-fulfilling prophecy cycle? (May affect the way managers perceive and
then behave towards their employees)
Employee engagement is an umbrella term for several traditional concepts.
Engagement is emotional, cognitive and behavioural.
Eployee egageet leels ted to e lo see Mid the Gap.
High levels of employee engagement is associated with several positive outcomes.
Seeral driers of eployee egageet are idetified i the literature.
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