BBA102 Lecture Notes - Lecture 7: Collective Intelligence, Social Loafing, Groupthink
31 May 2018
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BBA 102 – week 7
Teams and groups
Part 1 (what, why and how of teamwork)
o Why teamwork is important?
- Increased productivity
- Increased speed
- Reduced costs
- Improved quality
- Reduced destructive internal competition
- Improved workplace cohesiveness
o Types of teams and groups
- Group → 2 or more freely acting individuals who share collective norms,
collective goals and have a common identity
Types of groups
*Formal – assigned by organisations or its mangers to accomplish goals, headed by a
leader (retail store to meet target sales)
*Informal – formed by people whose purpose is getting together for friendship or a
common interest, formed off friendship, no official leader.
- Team → small groups of people with complimentary skills who are committed to
a common purpose, performance goals and approach for which they hold
themselves mutually accountable.
3 ideas of teams
1. fixed positions on a sporting team – people playing on a team → e.g. assembly
lines, surgical team
2. the doubles – 2 people on a team assisting the other
3. Working as a team – parallel → kitchen
Types of teams
*continuous improvement team – workers who meet intermittently to discuss
workplace quality
*Cross functional team – people from different departments e.g. sales, production,
common objective goals
*problem solving – knowable workers who temporarily work together to solve a
problem
*self- managed – workers trained to do all or most of the jobs in a work unit, no
direct supervisor
*top management – the CEO
*virtual – members who interact by computer
P&N of virtual managers
Positives
Negatives
Reduced real estate costs
Difficult to establish team cohesion
Abiiity to leverage divserse knowledge
across geo and time
Inability to observe non-verbal cues
Reduce commuting and travel expenses
Not a substitute for face to face contact
*work – who engage collectively and coordinate effectively. E.g. advice, production,
project and action.
find more resources at oneclass.com
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Document Summary
Improved workplace cohesiveness: types of teams and groups. Group 2 or more freely acting individuals who share collective norms, collective goals and have a common identity. *formal assigned by organisations or its mangers to accomplish goals, headed by a leader (retail store to meet target sales) *informal formed by people whose purpose is getting together for friendship or a common interest, formed off friendship, no official leader. Team small groups of people with complimentary skills who are committed to a common purpose, performance goals and approach for which they hold themselves mutually accountable. *continuous improvement team workers who meet intermittently to discuss workplace quality. *cross functional team people from different departments e. g. sales, production, common objective goals. *problem solving knowable workers who temporarily work together to solve a problem. *self- managed workers trained to do all or most of the jobs in a work unit, no direct supervisor. Abiiity to leverage divserse knowledge across geo and time.
