ISYS104 Lecture Notes - Lecture 11: Chief Technology Officer, Database Administrator, Outsourcing
31 May 2018
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Chapter 11- Ifo’s Syste Maageet
Structure of the IT/IS Department
▪ Chief information officer (CIO)
- Principal manager
- Reports to CEO, COO or CFO
▪ Technology
- Head: Chief technology officer (CTO)
- Investigates new information systems technologies for possible application at
organisation
▪ Operations
- Manages computing infrastructure
▪ Development
- Manages process of creating new information systems
- Maintains existing system
▪ Outsourcing relations
- Handles affairs with outsourced systems
▪ Data administration
- Establishes data standards and data management practices and policies
Q3: What IT/IS-related Job Positions Exist?
- Salesperson
- Consultant
- CIO
- Database administrator
- Computer
- technician
- Programmer
Q4: How Do Organisations Decide How Much to Spend on IT/IS?
o Analyse costs and benefits of system
- Estimate dollar costs
- Value tangible benefits
- Lifetime value of customers lost by not having support system
- Anticipated customer support cost savings
- Value intangible benefits
- Value of email system
- Compute costs and tangible benefits to see if project is justified
- If not, then consider intangibles
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