ISYS104 Lecture Notes - Lecture 11: Chief Technology Officer, Information Technology Management, Outsourcing

• School: Macquarie University
• Department: Information Systems
• Course: ISYS104
• Professor: all

Document Summary

Plan is/it infrastructure : align the activities with goals so you achieve competitive advantage. Develop and adapt is and it infrastructure. Maintenance of is and it infrastructure : operations, management. Investigates new information systems technologies for possible application at organisation. Manages process of creating new information systems. Establishes data standards and data management practices and policies. Decisions about how much to spend on it/is. Intangible benefit : 24/7 customer support email system. Calculation of cost and benefits : if cost is too much = start removing intangible benefits and tangible benefits. Value tangible benefits: lifetime value of customers lost by not having support system, anticipated customer support cost savings. Value intangible benefits: value of email system. Compute costs and tangible benefits to see if project is justified. If not, then consider intangibles: subjective decision. Secure environment, reliable network and services, protection from viruses, malware and worms, resources available, training, continuous maintenance (it ticket system, help desk)