PSY3120 Lecture Notes - Lecture 2: Unconditional Positive Regard, Active Listening

• School: Monash University
• Department: Health Sciences - Psychology
• Course: PSY3120
• Professor: Various

Document Summary

3 general principles we need to do: empathetic understanding: be compassionate, show you feel for that person and what they are going through. Understand to some extent what they are feeling e. g. (cid:862)i u(cid:374)de(cid:396)sta(cid:374)d (cid:449)h(cid:455) (cid:455)ou (cid:449)ould (cid:271)e feeli(cid:374)g this upset(cid:863). U(cid:373)(cid:373)a(cid:396)ise (cid:449)hat that pe(cid:396)so(cid:374) is feeli(cid:374)g, sa(cid:455) (cid:449)hat the(cid:455) a(cid:396)e saying to you but in your own words. Mirror what the other person is doing e. g. if someone is laughing, smile, if someone is sad, reflect that in your body language. Validate their emotions and experiences e. g. it is understandable that you feel that way, it is okay to feel that way. No(cid:396)(cid:373)alise thei(cid:396) feeli(cid:374)gs e. g. if pa(cid:396)e(cid:374)ts ha(cid:448)e died let the(cid:373) k(cid:374)o(cid:449) it"s fi(cid:374)e to feel the way they feel. Do(cid:374)"t do it all the ti(cid:373)e though, o(cid:374)l(cid:455) (cid:449)he(cid:374) app(cid:396)op(cid:396)iate: genuineness or congruence. Bring out your human qualities so you are real. Not robotic parroting back what people are saying.