MGTS1601 Lecture Notes - Lecture 2: Job Satisfaction, Absenteeism, Customer Satisfaction
Document Summary
Attitudes are evaluative statements or judgments concerning objects, people, or event. Personal and direct experience of the attitude. The closer the match between attitude and behaviour, the stronger the relationship. The more frequently expressed an attitude, the better predictor it is. High social pressures reduce the relationship and may cause dissonance. Attitudes based on personal experience are stronger predictors. Does behaviour always follow from attitudes: cognitive dissonance: any incompatibility between two or more attitudes or between behaviour and attitudes. Individuals seek to reduce this uncomfortable gap, or dissonance, to reach stability and consistency. Consistency is achieved by changing the attitudes, modifying the behaviours, or through rationalization. Desire to reduce dissonance depends on: importance of elements. What are the major job attitudes: job satisfaction. A positive feeling about the job resulting from an evaluation of its characteristics. Degree of psychological identification with the job where perceived performance is important to: job involvement self worth, psychological empowerment.
