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Class Notes for TOUR3008

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TOUR3008 Lecture Notes - Lecture 3: Customer Satisfaction, Quality Management, Hierarchical Database Model
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847
UQ
TOUR3008 Lecture Notes - Lecture 10: Organizational Culture, Customer Satisfaction, Starbucks
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645
UQ
TOUR3008 Lecture Notes - Lecture 8: Starbucks, Edgar Schein, Organizational Culture
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5114
UQ
TOUR3008 Lecture Notes - Lecture 9: Demand Curve, Disney'S Fastpass
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257
UQ
TOUR3008 Lecture Notes - Lecture 7: Role Conflict, Impression Management, Management System
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648
UQ
TOUR3008 Lecture Notes - Lecture 2: Outsourcing, Social Change, Intangibility
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535
UQ
TOUR3008 Lecture Notes - Lecture 11: Dual Role, Meed, Service Recovery
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527
UQ
TOUR3008 Lecture Notes - Lecture 4: Customer Satisfaction, Mystery Shopping, Peter Drucker
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437
UQ
TOUR3008 Lecture Notes - Lecture 12: Service Recovery, Service Provider, Competitive Advantage
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533
UQ
TOUR3008 Lecture Notes - Lecture 1: Human Resource Management, Service Management, Operations Management
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234

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