400732 Lecture Notes - Lecture 10: Disclose, Conflict Management
22 Jun 2018
School
Department
Course
Professor
Week 11 – Conflict
LEC
Conflict
= felt struggle between two or more interdependent individuals over perceived incompatible
differences in beliefs, values, and goals, or over differences in desires for control, status and
affection
Causes
Misunderstanding
Poor communication
Differences in values and goals
Personality clashes
Stress
Affected by
Previous experience
Previous relationships
Physical state P
Psychological state
Emotional state
Situational factors
Personal circumstances
Personality
The importance of the issue
Possible consequences for the conflict and its outcome
Conflict in the client-professional relationship
Being asked to give more information than you feel comfortable
Having your feelings ridiculed
Encountering sexual harassment
Being the target of a personal attack
Wanting to do things the old way instead of trying something new
Being asked to take on too little/too much responsibility
Felt difference in opinion
Benefits of conflict
Can prevent stagnation
Stimulate interest and curiosity
Foster creativity
Encourage personal and intellectual growth
Help create and renew our social, religious, political and business organisations
Stages of conflict
1. Latent conflict – disparities exist
2. Perceived conflict – disparities recognised
3. Felt conflict – feelings (such as anger) erupt
4. Overt conflict – feelings are acted out in observed behaviours
5. Resolution – outcome is known to all participants
Dysfunctional conflict
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Document Summary
= felt struggle between two or more interdependent individuals over perceived incompatible differences in beliefs, values, and goals, or over differences in desires for control, status and affection. Possible consequences for the conflict and its outcome. Being asked to give more information than you feel comfortable. Being the target of a personal attack. Wanting to do things the old way instead of trying something new. Being asked to take on too little/too much responsibility. Help create and renew our social, religious, political and business organisations. Conflict is obscured by a double message. Feelings are denied or projected onto others. Awareness of which behaviours are likely to start conflict between you and others. Appropriate when other individual is more powerful or the cost of addressing the conflict is higher than the benefit of resolution. It can postpone a conflict leading to a lose-lose situation. A desire to smooth over the conflict.
