KS210 Lecture Notes - Lecture 10: The Techniques
Document Summary
Studied from multiple perspective, including intrapersonal, interpersonal and societal: intrapersonal. Discord that occurs within an individual: interpersonal. Dispute that arise between individuals: societal. Conflict: a felt struggle between two or more interdependent individuals over perceived incompatible differences in beliefs, values, and goals, or over difference in desire for esteem, control and connectedness, aspects of conflict. Leaders could function entirely independently of other and subordinates but leaders do not work in isolation. An emotional process that involves the arousal of feelings in both parties of the conflict. When beliefs or values on a highly charged issue are challenged, we become upset and feel it is important to defend our position. Our feelings clash with others" feelings causes conflict. Involves between individuals that are perceived to be incompatible. Result from differences in individuals" beliefs, values, and goals, or from differences in individuals" desires of control, status, and connectedness. The means that people use to express their disagreement of differences.
