MGTS1601 Lecture Notes - Lecture 2: Cognitive Dissonance, Job Performance, Workplace Deviance
Document Summary
What are attitudes: are evaluating statements both positive and negative about objects, people or events, reflect how we feel about something, three components of an attitude, cognitive, affective, behavioural, cognitive dissonance. Attitudes and behaviour: any incompatibility between two or more attitudes or between behaviour and attitudes. Individuals seek to reduce this uncomfortable gap, or dissonance, to reach stability and consistency: consistency is achieved by changing the attitudes, modifying the behaviours or through rationalisation, o(cid:374)e(cid:859)s desire to redu(cid:272)e disso(cid:374)a(cid:374)(cid:272)e depe(cid:374)ds o(cid:374) Importance of elements: degree of individual influence, rewards involved in dissonance. Job involvement: (cid:862)is the per(cid:272)eptio(cid:374) that the (cid:449)ork we do is so important that anything related to it or affected by is has a profound impact on our self-i(cid:373)age(cid:863) Is the degree to which a person identifies with a job, actively participates in it and considers performance important to self-worth: highly job-involved employees passionately engage with work-related issues and.
