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Lecture 4

COMM 1P96 Lecture 4: Lecture 4.docx


Department
Communication Studies
Course Code
COMM 1P96
Professor
Amanda Bishop
Lecture
4

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Lecture 4
Agenda:
- Questions from last time
- Five stages of listening
- Faulty behaviours
- Listening varieties
- Signs of poor listening
- Tips for listening
- Writing tip#4
Five Stages of listening:
- Hearing – sound waves eardrums
- Attending – mental energy to interpret
- Understanding – when we make sense to what we heard or attended to
- Responding -
- Remembering- the residual message that remains I significantly less than what we
heard
Faulty listening behaviours:
- Pseudo listening
- Selective listening
- Defensive listening
- Ambushing
- Insulated listening – actively protecting themselves from what they want to hear
- Insentive listening –literal meanings of each word/insensitive
- Stage hogging – narcissist/ always about themselves
Reasons for poor listening:
- Effort
- Message overload
- Rapid though
- Psychological noise
- Physical noise
- Hearing problems
- Faulty assumptions
- Talking has more apparent advantages
- Cultural differences
- Media influences
Personal listening styles:
- Content oriented
- People oriented
- Action oriented
- Time oriented
Informational Listening:
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