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BUSI2101-Week4-LectureNotes-Communication.pdf

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Department
Business
Course
BUSI 2101
Professor
David Cray
Semester
Fall

Description
River 2200 ­ 30 Sep 2013 ­ 0835­0955 ­ (Prof. Linda Duxbury)   Communication; Perception & Attribution (Chapters 8 and 9) ­  no slides, just excuses. ­  perception describes the way people filter, organize and interpret sensory information. ­  Accurate perception allows employees to interpret what they see and hear in the workplace effectively to make decisions.   ­  Faulty perceptions lead to problems in the organization, such as stereotyping, that lead people to erroneously make assumptions. ­  attribution explains how people act, determining how people react to the actions of others as well. ­  attribution theory ­ Attribution theory is concerned with how individuals interpret events and how this relates to their thinking and behavior. Attribution theory assumes that people try to determine why people do what they do. A person seeking to understand why another person did something may attribute one or more causes to that behavior. According to Heider a person can make two attributions 1) internal attribution, the inference that a person is behaving in a certain way because of something about the person, such as attitude, character or personality. 2) external attribution, the inference that a person is behaving a certain way because of something about the situation he or she is in. ­ three parts of attribution theory ­  consensus,   ­  the degree to which other people might act in the same way in the same situation;  ­  consistency and   ­  the degree to which a person acts in the same way at different times;
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