River 2200 30 Sep 2013 08350955 (Prof. Linda Duxbury)
Communication; Perception & Attribution (Chapters 8 and 9)
no slides, just excuses.
perception describes the way people filter, organize and interpret sensory information.
Accurate perception allows employees to interpret what they see and hear in the workplace effectively
to make decisions.
Faulty perceptions lead to problems in the organization, such as stereotyping, that lead people to erroneously
attribution explains how people act, determining how people react to the actions of others as well.
Attribution theory is concerned with how individuals interpret events and how this relates to their
thinking and behavior. Attribution theory assumes that people try to determine why people do what
they do. A person seeking to understand why another person did something may attribute one or
more causes to that behavior. According to Heider a person can make two attributions
1) internal attribution, the inference that a person is behaving in a certain way because of
something about the person, such as attitude, character or personality.
2) external attribution, the inference that a person is behaving a certain way because of
something about the situation he or she is in.
three parts of attribution theory
the degree to which other people might act in the same way in the same situation;
the degree to which a person acts in the same way at different times;