BUSI 2121 Lecture Notes - Lecture 1: Human Capital, Customer Service, Absenteeism

• School: Carleton University
• Department: Business
• Course: BUSI 2121
• Professor: Vilma Coutino- Hill

Document Summary

Resource inputs transformation process product outputs. We are working more and being less productive. 80% of our trades are made with the us. Organizations are becoming a more heterogeneous mix of people in terms of gender, age, race, ethnicity, and sexual orientation. Core: age, gender, race, religion, ethnicity and culture, sexual orientation, mental and physical disabilities. Secondary: education, past work experiences, family status, first language, recreational interests, geographic location. Di(cid:448)e(cid:396)se (cid:449)o(cid:396)kfo(cid:396)(cid:272)e (cid:396)e(cid:395)ui(cid:396)es (cid:373)a(cid:374)age(cid:396)s (cid:449)ith (cid:374)e(cid:449) leade(cid:396)ship st(cid:455)les (cid:449)ho u(cid:374)de(cid:396)sta(cid:374)d e(cid:373)plo(cid:455)ees" varying needs and creatively respond by offering flexible management policies and practices. Organizational behavior: organizational behaviour studies the influence that individuals, groups and structure have on behaviour within organizations. Interdisciplinary field devoted to understanding individual and group behaviour, interpersonal processes, and organizational dynamics: mai(cid:374) (cid:894)(cid:272)hief(cid:895) goal to appl(cid:455) that k(cid:374)o(cid:449)ledge to(cid:449)a(cid:396)d i(cid:373)p(cid:396)o(cid:448)i(cid:374)g a(cid:374) o(cid:396)ga(cid:374)izatio(cid:374)"s effectiveness. What factors influence the effectiveness and efficiency of individuals. Having too high employee absent rate will affect productivity.