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BUSI 2301 Lecture Notes - Work Sampling, Job Enrichment, Job Design

Course Code
BUSI 2301
Inder S Mann

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CHAPTER 7: Design of Work Systems
A. Introduction to Job Design
- Job design involves specifying the content and methods of job
i. What will be done
ii. How the job will be done
- Objectives of job design
i. Productivity safety
ii. Safety
iii. Quality of work life
- Two approaches
i. Efficiency school
1. A refinement of Taylor’s scientific mgmt. concepts
2. Systematic logical approach
3. Labour cost reduction
ii. Behavioural
1. Emerged during the 1950s
2. Emphasizes satisfaction of wants and needs
3. Reminded managers of the complexity of human beings
B. Behavioural approaches to job design
- These approaches have the potential to increase the motivational power of jobs by
increasing worker satisfaction
- Job enlargement
oGiving a worker a large portion of the total task (horizontal loading)
- Job rotation
oWorkers periodically exchange jobs
- Job enrichment
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