MANA 201 Lecture Notes - Lecture 14: Decision-Making, Tim Hortons, Competitive Advantage
18 Sep 2018
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Document Summary
Team: a small group of people with complementary skills, who work together to achieve a shared purpose and hold themselves mutually accountable for performance results. Teamwork: the process of people actively working together to accomplish common goals. The creation of a whole that is greater than the sum of its parts. A team uses its membership resources to the fullest and thereby achieves through collective action far more than could be achieved otherwise. Poor readiness to work: lack of motivation, conflicts with other deadlines or priorities, lack of team organization or progress, meetings that lack purpose or structure, members coming to meetings unprepared. Resource input factors that influence group process in the pursuit of team effectiveness: A variety of values, personalities, experiences, demographics, and cultures among members. Greater variety of available ideas, perspectives, and experiences. As team diversity increases, complexity of interpersonal relationships also increases. Storming: conflict over tasks and ways of working as a team.
