MANA 201 Lecture Notes - Lecture 12: Type A And Type B Personality Theory, Cognitive Dissonance, Psychological Contract
18 Sep 2018
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Document Summary
The process through which people receive, organize and interpret information from the environment. People can perceive the same things or situations differently. People behave on the basis of their perceptions. A set of expectations held by an individual about what will be given and received in the employment relationship. An ideal work situation is one with a fair psychological contract: balance of contributions and inducements. Attribution: the process of developing explanations for events. Fundamental attribution error: occurs when observers blame another"s performance failures or problems on internal factors rather than external factors. Self-serving bias: occurs because individuals blame their personal performance failures or problems on external factors and attribute their successes to internal factors. Stereotypes: occur when someone is identified with a group or category, and then oversimplified attributes associated with the group or category are used to describe the individual. Halo effects: occur when one attribute is used to develop an overall impression of a person or situation.
